Privacy Policy

Introduction

This Privacy Policy explains how snow-orca.com collects, uses, and protects your personal information when you interact with our website and services. We are committed to maintaining the privacy and security of your data in accordance with Canadian privacy laws.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information when you submit inquiry forms
• Email addresses for communication purposes
• Program preferences and educational background
• Information about your language learning goals

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:

• Browser type and version
• Operating system information
• IP address and general location data
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries about our language programs
• Processing enrollment applications
• Communicating about class schedules and program updates
• Improving our website and services
• Analyzing usage patterns to enhance user experience

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For detailed information, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or government requests
• To protect our rights, property, or safety
• With service providers who assist in operating our website, subject to confidentiality agreements

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Inquiry data is typically retained for three years following your last interaction with us.

Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Withdraw consent for data processing where applicable
• Lodge a complaint with privacy authorities

To exercise these rights, please contact us at [email protected].

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 456 Robson Street, Vancouver, BC V6B 2C3, Canada